“Packaging Weight Errors Uncovered in Ontario Groceries”

While many shoppers carefully review their grocery bills for errors, a recent discovery by some consumers in Ontario has shed light on discrepancies in the weight of certain products they purchased.

CBC News has investigated two cases involving mislabeling of products, including Cheerios and a Loblaws potato chips brand.

Incorrect Weight on Cheerios Packaging

General Mills has acknowledged an error in the packaging of its honey nut and multi-grain jumbo two-packs of Cheerios breakfast cereal. The weight printed on each cereal box is double the actual amount.

These flawed jumbo packs have been available in Canadian stores for over four months, with the incorrect packaging still on shelves, as confirmed by CBC News.

In response to a query from CBC News, General Mills from the U.S. stated that the corrected packaging will be rolled out in stores sometime this month.

Paul Jay, a customer who raised the issue with General Mills in July, expressed disappointment in the company’s slow response to rectify the error.

After independently verifying the discrepancy, Jay reported the issue to the Canadian Food Inspection Agency (CFIA) on August 24. The CFIA confirmed it has received two complaints and is currently investigating.

Underweight Loblaw No Name Chips

Loblaws, a Canadian retailer, faced scrutiny after customers discovered that unopened bags of its No Name potato chips weighed significantly less than indicated on the packaging. The incident was highlighted in TikTok videos posted by consumers in September.

Following the complaints, Loblaws reached out to the affected customers and initiated an investigation. The company expressed regret over the quality discrepancy and assured customers of measures to prevent such occurrences in the future.

While Loblaws offered compensation to the customers, including loyalty points, some recipients expressed dissatisfaction with the resolution.

The CFIA emphasized that food companies must adhere to labeling regulations in Canada, with potential consequences for non-compliance.