Sainsbury’s Bank will discontinue its credit card app for customers starting next month. The bank, which transferred its banking services to NatWest last year, affecting 1.8 million customers, announced that the credit card app will cease operations from 5pm on October 3. Account transfers to NatWest will occur between October 3 and 6, with affected customers already informed of the upcoming changes.
A spokesperson from Sainsbury’s Bank reassured customers that there are no immediate actions required, and they will be kept informed throughout the transition process. The bank had previously announced the closure of its banking division in January last year to focus on its retail business. NatWest’s acquisition of Sainsbury’s Bank included taking on significant financial assets, such as unsecured personal loans, credit card balances, and customer deposits.
Additionally, Sainsbury’s Bank disclosed earlier this year that it would no longer accept new savings account applications from both existing and new customers. Existing savings applications made before March 13, 2025, will be processed as usual. While the bank sold its travel money services to Fexco Group in July 2025, its pet insurance business remains unaffected by the NatWest deal.
Sainsbury’s CEO, Simon Roberts, emphasized the alignment of values with NatWest and assured customers of continued quality service. NatWest Group CEO, Paul Thwaite, expressed enthusiasm about welcoming new customers and leveraging the transaction to enhance their retail banking business. The smooth transition process for customers is a key focus for both banks.